Returns & Exchanges

At Bols, we prioritize the freshness and safety of our food products; therefore, we offer a dedicated resolution process for any items that arrive damaged or do not meet our quality standards. Due to the perishable nature of our goods, please contact us within 48 hours of delivery to initiate a claim.

Return Process

• 1.
  Document the Issue

  Take clear photos of the product and its original packaging, highlighting any damage or quality concerns for our quality assurance team.

• 2.
  Submit a Request

  Email our support team with your order number and the photos attached to request a replacement or a store credit refund.

• 3.
  Review Process

  Our culinary experts will review your claim within 24 business hours to ensure it complies with our food safety and handling policies.

• 4.
  Resolution

  Once approved, we will immediately dispatch a fresh replacement at no extra cost or issue a full refund to your original payment method.